February 24, 2021

Boil Water Notice Rescinded (2021-02-24)

On Thursday, February 11, 2021, the Texas Commission on Environmental Quality (TCEQ) required the Prairie Grove WSC public water system (PWS ID Number 0030027) to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

Prairie Grove WSC has taken the necessary corrective actions to restore the quality of the water distributed by Prairie Grove WSC used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of February 24, 2021.

If you have questions concerning this matter, you may contact Mr. Chris Key, P.E., Operations Division Manager, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634.

If a customer wishes to contact TCEQ, they may call (512) 239-4691.

February 16, 2021

Emergency Operations Notice (2021-02-16)

To: All Prairie Grove Water Customers
Date: February 16, 2021
Subject: Emergency Operating Conditions

What is the Emergency

The Prairie Grove Water System is experiencing extremely high water demands that exceed what the well is capable of producing. It is presumed that the increased demands are the result of dripping faucets and customer side water leaks. The water system cannot produce enough water to meet the ongoing demands being experienced within the distribution system.

Effective today Tuesday, February 16, 2021 at noon, Prairie Grove WSC will enter into emergency operation mode.

What Should Customers Expect

The Water System will be manually shut down as of the effective date and time of this notice. In order to provide enough water for basic hygiene and sanitary conditions, the Water System will be turned on during two periods each day until these emergency conditions subside. This is being done to allow time for the ground storage tanks at the well to refill.

The scheduled water supply delivery times are:

Date Morning Cycle Evening Cycle
Tuesday, February 16th 9:00 AM to 12:00 Noon 4:00 PM to 7:00 PM
Wednesday, February 17th 9:00 AM to 12:00 Noon 4:00 PM to 7:00 PM
Friday, February 19th 9:00 AM to 12:00 Noon 4:00 PM to 7:00 PM

When the water system is turned on, water system pressures will still below normal. Customers should fill various household containers to store minimal quantities of water for cooking and basic sanitary functions.

The Boil Water Notice is still in effect.

What will the Water System Continue To Do

Water System personnel are monitoring the conditions at the Prairie Grove Water System on an ongoing basis. Field staff are in emergency operations mode and will continue to be until extreme weather conditions and the ensuing emergency subsides.

Click here for a printable version of this notice

February 11, 2021

Boil Water Notice Issued (February 11, 2021)

Prairie Grove WSC is issuing a Boil Water Notice to all of our customers. Instructions on what to do during the Boil Water Notice is attached. ANRA Operation Staff have determined that the main water well pump has encountered a mechanical malfunction and is in need of repair. Operations Staff are working diligently to make the necessary repairs and restore water service as quickly as possible. ANRA will be providing additional updates as soon as they are available but estimate the repair to be complete by Friday, February 12, 2021. Water service will still be available for Prairie Grove customers during this time but water pressures may be lower than normal and customers are requested to conserve water over the next 24 to 48 hours

February 11, 2021

To: Prairie Grove WSC Customers (Public Water System ID # 0030027)
Subject: BOIL WATER NOTIFICATION

Due to a mechanical malfunction which resulted in low water pressures, the Texas Commission on Environmental Quality (TCEQ) has required the Prairie Grove WSC public water system (PWS ID Number 0030027) to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow
these directions.

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes. In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, Prairie Grove WSC officials will notify customers that the water is safe for drinking or human consumption purposes. Once the boil water notice is no longer in effect, Prairie Grove WSC will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

If you have questions regarding this matter you may contact Mr. Chris Key, P.E., Operations Division Manager, Angelina & Neches River Authority at (936) 632‐7795 or (800) 282‐5634.

If you wish to contact TCEQ, you may call 512‐239‐4691.

December 28, 2020

Notices of Non-Compliance with TCEQ Requirements (December 28, 2020)

The Prairie Grove WSC remains under enforcement for violations relating to operational and monitoring activities dating back to 2014. The Angelina & Neches River Authority is working with the Texas Commission on Environmental Quality (TCEQ) to resolve these non-compliances.

The following customer notices are required by the TCEQ as a result of the non-compliances associated with Lead and Copper Monitoring, Disinfection Byproducts Monitoring, and Operational Evaluation Level Reporting. These customer notices have also been mailed directly to every active water customer of the WSC.

Customer Notice – Lead & Copper Violations 2020-12-28
Customer Notice – TTHM Violations 2020-12-28
Customer Notice – Operations Eval Report Violations 2020-12-28

December 8, 2020

Boil Water Notice Rescinded (December 8, 2020)

To: Prairie Grove WSC Customers (Public Water System ID # 0030027)
Subject: BOIL WATER NOTICE RESCINDED

On Tuesday, December 1, 2020, the Texas Commission on Environmental Quality (TCEQ) required the Prairie Grove WSC public water system (PWS ID Number 0030027) to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

Prairie Grove WSC has taken the necessary corrective actions to restore the quality of the water distributed by Prairie Grove WSC used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of December 8, 2020.

If you have questions concerning this matter, you may contact Mr. Chris Key, P.E., Operations Division Manager, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634.

If a customer wishes to contact TCEQ, they may call (512) 239-4691.

December 1, 2020

Boil Water Notice (December 1, 2020)

To: Prairie Grove Water Supply Corporation Customers (Public Water System ID # 0030027)
Subject: BOIL WATER NOTIFICATION

Due to a water main rupture that resulted in low water pressures for the entire water system, the Texas Commission on Environmental Quality (TCEQ) has required the Prairie Grove Water Supply Corporation (Prairie Grove WSC) public water system (PWS ID Number 0030027) to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions.

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes. In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, Prairie Grove WSC officials will notify customers that the water is safe for drinking or human consumption purposes. Once the boil water notice is no longer in effect, Prairie Grove WSC will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

If you have questions regarding this matter you may contact Mr. Chris Key, P.E., Operations Division Manager, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634.

If you wish to contact TCEQ, you may call 512-239-4691.

August 28, 2020

Boil Water Notice Rescinded (August 28, 2020)

To: Holmwood Utilities Customers (Public Water System ID # 1210020)
Subject: BOIL WATER RESCIND NOTIFICATION

On Thursday, August 27, 2020, the Texas Commission on Environmental Quality (TCEQ) required the Holmwood Utilities public water system (PWS ID Number 1210020) to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

Holmwood Utilities has taken the necessary corrective actions to restore the quality of the water distributed by Holmwood Utilities used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of August 28, 2020.

If you have questions regarding this matter you may contact Mr. Chris Key, P.E., Operations Division Manager, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634.

If a customer wishes to contact TCEQ, they may call (512) 239-4691.

August 27, 2020

Boil Water Notice (August 27, 2020)

To: Holmwood Utilities Customers (Public Water System ID # 1210020)
Subject: BOIL WATER NOTIFICATION

On Thursday, August 27, 2020, Holmwood Utilities experienced a power outage due to Hurricane Laura that resulted in low water pressures and affects the entire water system.  The Texas Commission on Environmental Quality (TCEQ) has required Holmwood Utilities (PWS ID Number 1210020) to notify all customers of the need to boil their water prior to consumption.

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to consumption. The water should be brought to a vigorous rolling boil and then boiled for two minutes. In lieu of boiling, you may purchase bottled water or obtain water from other suitable sources. When it is no longer necessary to boil the water, water system officials will notify you that the water is safe for consumption. Instructions to discontinue boiling will be issued in the same manner as this notice.

If you have questions regarding this matter you may contact Mr. Chris Key, Operations Division Manager, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634

If you wish to contact TCEQ, you may call 512-239-4691.

March 30, 2020

Boil Water Notice Rescinded (March 30, 2020)

To: Holmwood Utilities Customers (Public Water System ID # 1210020)
Subject: BOIL WATER RESCIND NOTIFICATION

On Thursday, March 26, 2020, Holmwood Utilities experienced a break in a water main that caused interruption of water service. This interruption of service affects the entire water system. The Texas Commission on Environmental Quality (TCEQ) required Holmwood Utilities (PWS ID Number 1210020) to notify all customers of the need to boil water prior to consumption.

Holmwood Utilities has taken the necessary corrective actions to restore adequate pressure, disinfectant levels, and/or bacteriological quality and has provided TCEQ with testing results that indicate the water no longer requires boiling as of Monday, March 30, 2020.

If you have questions regarding this matter you may contact Mr. Chris Key, P.E., Operations Division Manager, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634.

If a customer wishes to contact TCEQ, they may call (512) 239-4691.

March 27, 2020

Responding to the COVID-19 Pandemic

The Angelina & Neches River Authority (ANRA) is closely monitoring the unprecedented situation with COVID-19 as it continues to develop, and taking actions as needed.

The health, safety, and well-being of our community and of our employees is our top priority, and we want to provide you with some assurances.

ANRA is a government-designated critical infrastructure facility, and as such, all essential operational functions, including water and wastewater services, will continue uninterrupted.

ANRA is practicing all recommended precautionary measures to minimize the risk of virus-exposure and spread, and your water continues to be safe to drink.

Online bill pay is available to our customers, and we recommend that you utilize it if you are able.

If you are experiencing financial hardship due to the COVID-19 situation, please contact our office at 936-632-7795 to discuss your options for deferred payments.

We encourage you to keep up date with your local municipalities, health districts, and State and Federal authorities for news and rules/recommendations to help prevent the spread of the virus.

Here are some links to maps, data, and educational materials that you may find useful:

ANRA will update this page as further actions are taken or recommendations are made. Continue reading for more information. (The most recent updates will be at the top).

Wednesday March 3rd Update

On March 2, 2021, Governor Abbott issued Executive Order 34-Opening Texas Response Disaster. This Executive Order rescinds all of the operating limits for businesses in the State of Texas as well as rescinding the requirements for face coverings. As a result of Governor Abbott’s actions, all of the operations restrictions specified in ANRA’s COVID-19 Reopening Stage 2 dated May 18, 2020 are rescinded effective 08:00 on Wednesday, March 10, 2021.

All of the prior restrictions are rescinded, and the activities specifically referenced below will take effect and remain in effect until further notice.

Operations Activities:

  1. Public Access
    1. Central Office:
      1. Lobby entrance will be reopened to the public for bill payment and general business activities.
      2. Lab customers will continue to use the shipping receiving area.
      3. All customers will continue to be encouraged to use ANRA’s payment portal or some form of electronic payment; i.e. debit, credit.
    2. Neches Compost Facility:
      1. Customer access to the office remains prohibited.
      2. The temporary payment station will continue to be utilized.
      3. Customers will continue to use some form of electronic payment; i.e., debit, credit.

Purchasing and Travel:

  1. No restrictions beyond normal budgeted purchasing and travel constraints.

Hygiene and Disinfection:

  1. Staff are to continue to observe social distancing measures.
  2. The ANRA-issued Guidance for Post Exposure Quarantines, dated December 22, 2020, remains in effect.

Monday May 18th Updates

As Governor Abbott continues to ease restrictions related to the spread of COVID-19 and re-open Texas, ANRA continues to re-evaluate its response to those measures. As a result of Governor Abbott’s actions, the following measures are effective as of 08:00 on May 18, 2020.

All of the prior restrictions are rescinded, and the restrictions specifically referenced below will take in effect and remain in effect until further notice.

Operations Activities

  1. Public Access
    1. Central Office:
      1. Access to the lobby area remains closed to the general public.
      2. All signage is to remain in place for customer notification.
      3. All water customers, OSSF customers and Lab customers will continue to be directed (via signage and markers) to the shipping receiving area for ALL business transactions.
      4. All walk-in customers will continue to be encouraged to use some form of electronic payment; i.e., debit, credit or ANRA’s online payment portal.
    2. Neches Compost Facility:
      1. Compost sales will continue on Tuesdays and Thursdays.
      2. The temporary payment station will continue to be utilized.
      3. Customer access to the Office is prohibited.
      4. Customers will continue to use some form of electronic payment; i.e., debit, credit.

Purchasing and Travel:

  1. All non-essential purchases for every department continue to be suspended
  2. All training events, ANRA sponsored volunteer events, and work-related travel outside of the Neches River basin is suspended.
  3. Exceptions include purchasing activities associated with capital improvement projects, construction activities and other contractually required purchases.
  4. Any purchases or travel that contradicts these conditions requires the prior approval of the General Manager.

Hygiene and Disinfection

  1. Volunteers will continue to wipe down and disinfect employee facing and customer facing common areas.
  2. Staff are to continue to observe social distancing measures.
  3. The wearing of masks by employees is optional. ANRA has masks available for employees upon request.

Wednesday April 29th – Neches Compost Facility to reopen for public sales

The Angelina & Neches River Authority’s Neches Compost Facility (NCF) will reopen to the general public Thursday, April 30 at 8:00 a.m.

ANRA General Manager Kelley Holcomb said, “The facility was temporarily closed to the public on March 26 to help prevent the spread of COVID-19 and to ensure the continuation of the facilities core operations of providing bio solids disposal functions for municipal wastewater systems.

Following Gov. Abbott’s announcement to begin reopening the economy, Monday, April 27, the NCF will reopen for compost sales and wood waste disposal. Tours of the facility are not available at this time.

Customers are encouraged to wear protective masks and to continue to practice social-distancing while at the facility.

For the convenience and safety of our customers, a contactless payment station will be set up outside of the front door and customers are encouraged to pay by credit or debit card. No visitors will be allowed inside the building.

NCF will resume regular operating hours– open to the general public Tuesdays and Thursdays 8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m.

The Neches Compost Facility is located on Texas Highway 79, approximately 8.5 miles south of the city of Jacksonville. The address is 1805 Highway 79 W, Jacksonville, Texas, 75766.

For more information about the facility, call 903-584-3415 or visit www.anra.org/divisions/ncf/ or www.soiltherapy.org

Thursday March 26th – ANRA enacts stage 2 measures to combat virus

Operational Activities:

  1. Central Office:
    1. Beginning at 8:00 a.m. on Thursday, March 26, the lobby area will be closed to the general public. Signage has already been developed and will be hung on the front doors for customer notification.
    2. All water customers, OSSF customers and Lab customers will be directed (via signage and markers) to the shipping receiving area for ALL business transactions.
    3. All walk-in customers will be encouraged to use some form of electronic payment; i.e., debit, credit or ANRA’s online payment portal.
  2. Neches Compost Facility:
    1. Compost sales are suspended effective immediately.
    2. All tours, site visits and educational events are suspended.
    3. Sludge and woodwaste disposal activities will continue as normal.

Purchasing and Travel:

    1. All non-essential purchases for every department are suspended. Examples of essential purchases/services include vehicle fuel, treatment chemicals, items used for critical repair and maintenance of facilities and equipment, and supplies that are vital to maintain ANRA’s core functions.
    2. All training events, ANRA sponsored volunteer events, and work-related travel outside of the Neches River basin is suspended.
    3. Exceptions include purchasing activities associated with capital improvement projects, construction activities and other contractually required purchases.
    4. Any travel that contradicts these conditions requires the prior approval of the General Manager.

Hygiene and Disinfection (all facilities):

    1. A team of volunteers will be assembled to wipe down and disinfect employee facing and customer facing common areas.
    2. All multi-use eating and drinking utensils shall be collected and thoroughly washed and sanitized and will be stored or removed from the premises to prevent contamination.
    3. Single use items are preferred over multi-use items for such things as drink cups, stir sticks, hand towels. etc

Tuesday March 19th – ANRA enacts stage 1 measures to combat virus

In an overabundance of caution, and in an attempt to minimize the potential exposure to any infectious diseases, effective immediately, the following operational conditions are in force until the nationwide disaster declaration has been lifted.

  1. Operations Activities:
    1. All wastewater process control sampling is suspended effective immediately.
    2. All programmatic sampling that can be pushed until next month or next quarter should be rescheduled.
    3. The OSSF enforcement program collection of an E-coli sample for verification is suspended. Enforcement cases will continue to be investigated with the exception of E-Coli sampling. The enforcement file chronological log should reflect the following statement:
      Due to the nationwide disaster declaration as a result of the Coronavirus infection, E-coli sampling has been temporarily suspended. Sampling will resume once the disaster declaration has been lifted.”
    4. The Spring Fling originally scheduled for April 4th at the Neches Compost Facility is officially cancelled.
    5. All ANRA staff who drive an ANRA vehicle are directed to maintain fuel levels in all vehicles and equipment at no less than a half a tank of fuel at any given time.
    6. All emergency response vehicles and equipment should be prepped and made ready to respond at a moment’s notice.
  2. Purchasing and Travel:
    1. All requisitions for non-essential supplies have been suspended.
    2. Non-essential supplies consist of office supplies, paper goods, and other consumables that are not absolutely necessary for conducting ANRA’s routine business.
    3. All staff members should immediately begin conserving all supplies in all program areas, with particular emphasis on paper goods.
    4. All non-essential travel, training and public meetings are suspended until further notice.

Additional restrictions may be initiated in the future based on additional information or changing conditions.