June 21, 2023

Boil Water Notice Rescinded (June 21, 2022)

On June 17, 2023, the Texas Commission on Environmental Quality (TCEQ) required the Prairie Grove Utilities public water system (PWS ID Number 0030027) to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

Prairie Grove Utilities has taken the necessary corrective actions to restore the quality of the water distributed by Prairie Grove Utilities used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of June 21, 2023.

If you have questions concerning this matter, you may contact Mr. Chris Key, P.E., Executive Manager, Utilities, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634.

If you wish to contact TCEQ, you may call (512) 239-4691.

June 17, 2023

Boil Water Notice Issued (June 17, 2023)

June 17, 2023
To: Prairie Grove Utilities Customers (Public Water System ID # 0030027)

Due to low water pressures in the water distribution system, the Texas Commission on Environmental Quality (TCEQ) has required the Prairie Grove Utilities public water system (PWS ID Number 0030027) to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc.). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions.

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes. In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, Prairie Grove Utilities officials will notify customers that the water is safe for drinking or human consumption purposes. Once the boil water notice is no longer in effect, Prairie Grove Utilities will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have questions concerning this matter, you may contact Mr. Chris Key, P.E., Executive Manager, Utilities, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634.

If you wish to contact TCEQ, you may call 512-239-4691.

June 17, 2023

Prairie Grove June Update #1

Update Saturday 12pm:

Since our last post, we’ve been carefully monitoring the tank levels, and unfortunately, they’re sticking very close to the worst case forecast that we provided yesterday afternoon.

If current demand levels continue, the tanks will be below 7 ft at 11pm tonight. (Tanks are full at 17 ft, and are at 11 ft at the time of this message)

Safety’s built into the tank fill controls shut the system down once it gets too low.

Unless something drastic changes between now and then, our plan is to shut the system down at 9pm to allow it to recover overnight and have it back on at 7 am tomorrow morning for showers and the like. We will likely need to either shut it down again midday Sunday or overnight between Sunday and Monday, but we will make that determination after we see the demand Sunday morning.

The more we can conserve today, the better off we’re going to be. If any of your friends or neighbors are not on social media seeing these messages, please let them know whats going on, and everyone please, please discontinue any outdoor water use.

We’ll post an update this evening or as needed.

As always, we appreciate your understanding, patience, and help with these conservation measures.

June 16, 2023

Stage 5 Drought Contingency Implementation Notice Reminder for Prairie Grove Utilities

Good afternoon Prairie Grove:

It’s officially summer. It’s hot and it’s dry, and lots of folks are spending time outside using water.  Unfortunately, just like last summer, that means we’re exceeding the capacity of the system to supply water.

Over the past week, the storage tanks at the Sherwood Forest well have been starting each day about a half foot lower than the day before – and the problem is accelerating.

As we’ve said before, even without this increased usage, the well is unable to supply enough water for needs during the day, but it is generally able to recover overnight when usage is low. Unfortunately, as daily demand increases, it has outstripped the ability of the well to fully replenish the tank levels overnight.

Unless we all begin immediately practicing the protocol in the Stage 5 Drought Contingency Plan that was implemented in the Summer of 2022 (which has remained active), then we will almost certainly have a system shutdown before the weekend is over.

We’ve provided a graph of the Ground Storage Tank levels over the past two weeks (blue line).  Based on this pattern and expected demand, we’ve projected (orange line) that levels will likely bottom out very quickly over the weekend.  Once the system drops below eight feet (red line), we’ve reached the critical point and we must shut down the system to allow it to fully recover.

PGU Emergency Operations 2023-06-16 both with legend - Copy

We have partially closed the outgoing valves from the plant to approximately 15% of normal levels to attempt to slow the demand, but that will not be enough. It will take your help as well.

Some things we MUST all begin doing immediately to prevent the system going into emergency operations mode, which will include temporary shutdowns of the system as we have seen over the past few years, include:

  • Stop all unnecessary outdoor water usage, such as car washing, landscape irrigation, pool filling, and other recreational activities
  • Conserve water indoors by taking short showers, turning off water when not in use (such as when brushing your teeth), and
  • Check for leaks, running toilets, and any other unintentional water use

The full Drought Contingency Plan can be found here:  https://test.anra.org/conservation-recreation/water-conservation-drought-contingency-planning/regional-water-planning/

We know you want to fill up your pool and you need to water your plants, but unfortunately, as you all are very well aware, the current system is simply unable to handle the demand.  This is one of many issues that we will be able to put behind us once the system upgrades are completed, but it’s still a problem for today.

What about the temporary line from Diboll that we have previously discussed as a stopgap until the full upgrade project is in place? That plan has been ready to go for some time, but has been delayed due to difficulties in obtaining landowner permissions to run the line.

We had hoped to have the line in place before the summer demand, but in order to control costs and protect the line from vehicles, it needs to run cross-country on the private property to the north of Sherwood Forest Circle. We have been diligently attempting to contact the land owner to obtain a temporary easement for many months, but despite multiple communication attempts, including phone calls from ANRA’s attorney, we have yet to receive a response to have that conversation.  At this point, we are very close to being forced to initiate eminent domain procedures, which can take significant amounts of time and which typically leaves everyone involved very unhappy. This is not how we prefer to approach these issues, but it may be a necessary step in order to provide PGU customers with the water that you all need.

We want to THANK YOU in advance for your understanding and participation in these conservation measures.  By conserving water, you’ll help provide a better chance that all PGU customers will be able to continue to have access to water for essential purposes.

Our staff is continuously monitoring the situation and we will continue to post updates on the Prairie Grove Facebook page, our website at www.anra.org, and via the Text Notification System, throughout the weekend.  If you would like to sign up for the Text Notification System, please text “PGU” to (800) 282-5634 and follow the prompts.

June 1, 2023

Prairie Grove Utilities Rate Increase Notice

May 30, 2023

The Angelina & Neches River Authority (ANRA) has been the official owner of the Prairie Grove water system since July of 2022. Since ANRA’s initial involvement in September of 2020, crews have made numerous repairs and fixed dozens of water leaks. ANRA has spent a significant amount of time studying and learning the water system as we planned for upgrades that will ultimately create a new water system that meets all state and federal regulatory requirements.

All during this process, ANRA has been open and transparent about the ongoing deficiencies and severely degraded condition of the current system as well as what has to happen to bring the water system into compliance. In order to accomplish this, ANRA has to replace the two water treatment plants and 85% of the distribution system. ANRA has worked very hard to secure grants that will enable customers to avoid having to pay for the majority of the costs of construction for the new water system. We have successfully secured a 70% grant for the project

Future Improvements

In January of this year, ANRA submitted the final components of the application for funding to the Texas Water Development Board (TWDB). The final application amount was $7.7 million. The proposed project will contain the following elements:

  • Construction of a new 8” water supply line and master meter from the City of Diboll;
  • Construction of a new booster station capable of serving 500 residential water customers;
  • Replacement of 85% of the existing distribution system;
  • Creation of a looped distribution system by constructing water lines that connect from FM 1818 and Buttermilk Rd, down to the intersection CC Rd, and back to FM 1818;
  • Installation of fire hydrants at key locations.

It is important to note that the project has not yet been fully designed. ANRA worked with its engineers to develop these project elements for the purpose of developing a budget for the TWDB application, which is approximately a 20% design effort. Current economic factors, specifically inflation within the water industry, are significant drivers of the project budget. The final project budget will be set later this year and we anticipate it to be lower than the current project estimate because of contingencies that were placed in the budget.

We anticipate receiving loan commitment from the TWDB in July of this year. Once we are notified, ANRA will have six months to set the final project budget and actually close on the loan. The loan portion is 30% of the final budget amount for the entire project. Once ANRA closes on the loan, we will have to begin making debt service payments 30 day later.

Rate Increase

The implementation of the phased rate increases is being required sooner than anticipated because the TWDB is processing the funding application much sooner than expected. Therefore, this second rate increase will become effective on July 1, 2023 and will be reflected on your bill, which will be due July 10, 2023. This means that the bill that you receive in the mail at the end of June will reflect the initial increase.

This second rate increase is a significant increase in the base rate. It is necessary to implement this increase now so that ANRA can begin building up funds to start paying debt service on the loan portion of the project funding in January of 2024. The tables below compare the upcoming rates to existing rates and also provides example bill amounts for the rates as they relate to different water consumption levels:



Public Meeting

There will be a public meeting at the Diboll Civic Center on Tuesday, June 27, 2023 at 5:30 PM to discuss rates and future improvements.

If you have any questions about the rate increase, water quality or service, please contact us at 936-632-7795 or via email at utilities@anra.org.


May 31, 2023

Maintenance Helper, Field Operations

Date Available: June 1, 2023

Date Closed: Open until filled

Position Title: Maintenance Helper

Position Classification: Part Time/Seasonal

Employment Conditions:

Salary Range: $12.10 per hour. Available to work 30-32 hours per week Monday-Friday.

General Duties:

ANRA is seeking a motivated individual to join our team in the role of Maintenance Helper. This is an entry level field position that reports to the Field Maintenance Manager. The Operations Division operates water and wastewater facilities to achieve compliance with state and federal regulations.

Ideal candidates will possess the skills to assist with routine repairs and maintenance, preventative maintenance and emergency repairs for water and wastewater systems. The candidate will exhibit a positive attitude, ability to work well with others, strong initiative, and willingness to accept additional responsibilities.

Primary Duties:

  • Assist with repair and maintenance of water and wastewater facilities.
  • Assist with repair and maintenance of ANRA Vehicles.
  • Assist with routine repair and maintenance of ANRA Equipment.
  • Assist with general grounds maintenance of facilities.

Desired Qualifications:

  • Must be at least 16 years of age or older. This would be a great opportunity for a High School or College student in Angelina County.
  • Must possess a valid Class C Texas Driver’s License;
  • Must be insurable for automotive insurance policies;
  • Capable of working flexible hours and during inclement weather;
  • Physical ability and agility to deadlift lift 100 lbs. waist high and lift 50 lbs. overhead, climb steps and ladders;
  • Walk ½ a mile across fairly rugged terrain, including walk/climb steep slopes while carrying equipment;
  • Routinely stoop, kneel, bend, and/or squat to install equipment, collect samples, perform tests, and take readings.
May 22, 2023

Request for Public Comment – Clean Rivers Program 2023 highlights report

A draft of ANRA’s 2023 Clean Rivers Program Basin Highlights Report is now available for public review and comment.

The document is available on the CRP reports page at anra.org.

Comments will be accepted via email at crp@anra.org until 5 pm CST June 9, 2023

If you have any questions, please don’t hesitate to contact us.

We appreciate your participation!

May 8, 2023

Notices of Non-Compliance with TCEQ Requirements

The following customer notice is required by the TCEQ as a result of the non-compliances associated with Disinfection Byproducts Monitoring. This customer notice has also been mailed directly to every active water customer of the utility.

Customer Notice TTHM Violations 2023-05-08
April 26, 2023

Kickapoo Creek Public Stakeholder Meeting – May 2, 2023 

Save the Date!  Kickapoo Creek Public Stakeholder Meeting – May 2, 2023 
In 2000, Kickapoo Creek in Henderson County, was identified for having bacteria concentrations that exceed the state water quality standards, therefore, a watershed protection plan is being developed to address causes and sources of pollution in the Kickapoo Creek watershed and to develop a stakeholder-driven watershed protection plan that will help improve the health of the water in Kickapoo Creek.  TIAER will host a public stakeholder meeting May 2, 2023, at 5:30 p.m. at the City of Edom Community Center, located at 150 VZCR 4800, in Edom, Texas.  Draft versions of chapters 7-10 of the Kickapoo Creek Watershed Protection Plan will be presented and discussed at this meeting. To review the WPP, please visit the project website: https://www.tarleton.edu/tiaer/kickapoo-creek-wpp/
Since decisions made about Kickapoo Creek in Henderson County will affect landowners, citizens, industries, and municipalities, your participation is fundamental to the success of this project and the water quality of our water.  Questions may be directed to ltaylor@tarleton.edu
April 6, 2023

Scheduled Maintenance for Holmwood Utilities Customers

Attn:  Holmwood Water Customers
Holmwood Utilities recently purchased an emergency generator for the Holmwood Water Treatment Plant. Contractors will be performing a scheduled work activity on Tuesday, April 11, 2023, to finalize the necessary electrical connections for the generator installation.
All work should be completed without any interruption to water service; however, there may be a brief period where water pressures could be lower than normal. If this occurs, operations crews will be working diligently to ensure water service returns to normal as quickly as possible.
We apologize in advance for any inconvenience this may cause. If you have any questions, please do not hesitate to contact us at (936) 632-7795.