The following customer notices are required by the TCEQ as a result of the non-compliances associated with Disinfection Byproducts Monitoring. These customer notices have also been mailed directly to every active water customer of the utility.
On Thursday, September 1, 2022, the Texas Commission on Environmental Quality (TCEQ) required the Prairie Grove Utilities public water system (PWS ID Number 0030027) to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.
Prairie Grove Utilities has taken the necessary corrective actions to restore the quality of the water distributed by Prairie Grove Utilities used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of September 3, 2022.
If you have questions concerning this matter, you may contact Mr. Chris Key, P.E., Operations Division Manager, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634.
If a customer wishes to contact TCEQ, they may call (512) 239-4691.
September 1, 2022
To: Prairie Grove Utilities Customers (Public Water System ID # 0030027)
Subject: BOIL WATER NOTIFICATION
Due to water main break that resulted in low water pressures, the Texas Commission on Environmental Quality (TCEQ) has required the Prairie Grove Utilities public water system (PWS ID Number 0030027) to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions.
To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes. In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
When it is no longer necessary to boil the water, Prairie Grove Utilities officials will notify customers that the water is safe for drinking or human consumption purposes. Once the boil water notice is no longer in effect, Prairie Grove Utilities will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.
If you have questions regarding this matter you may contact Mr. Chris Key, P.E., Operations Division Manager, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634.
If you wish to contact TCEQ, you may call 512-239-4691.
On the evening of Thursday, August 4, 2022, operations staff noticed a very high demand on the water system. Staff was again forced to again partially close the water distribution valves to slow down water use but the level of the water storage tanks continues to decrease. Staff is searching the system for leaks but has not been able to find the source of the high water use. Please be advised that the Prairie Grove water system is still under Stage 5 drought conditions. All water customers are required to conserve water and all outdoor water use is prohibited. A violation of this order will result in a fine and disconnection of water service. Thank you for your understanding and patience. Please contact us at (936) 632-7795 if you have any questions or concerns.
On Sunday, July 24, 2022, the Texas Commission on Environmental Quality (TCEQ) required the Prairie Grove Utilities public water system (PWS ID Number 0030027) to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.
Prairie Grove Utilities has taken the necessary corrective actions to restore the quality of the water distributed by Prairie Grove Utilities used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of July 29, 2022.
If you have questions concerning this matter, you may contact Mr. Chris Key, P.E., Operations Division Manager, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634.
If a customer wishes to contact TCEQ, they may call (512) 239-4691.
As of July 28, 2022, Prairie Grove Utilities (PGU) has implemented Stage 5 of its Drought Contingency Plan. All water customers are required to conserve water and discontinue all non-essential water use. Wasting of public water during drought conditions is prohibited. Please see page 12 of the Drought Contingency Plan for a full list of non-essential water use activities.
If necessary, the water system may be limited to supply water between 6 AM and 8 PM in order to refill water storage tanks. Notifications of this limitation will be sent out by posting on www.anra.org, the ANRA and Prairie Grove Water Customer Facebook pages, and the text notification service.
To sign up for text alert notifications, text “PGU” to (800) 282-5634. The text notification service will allow customers to be notified of important information pertaining to the water system.
ANRA Drought Contingency Plan: www.anra.org/drought-plan
If you have any questions, please contact us at (936) 632-7795 or info@anra.org
Follow us on Facebook at www.facebook.com/anratx
Emergency Operations Update: Monday at 5 p.m.
From 9 a.m. this morning until about noon, the valves at the Sherwood Forest well were closed down completely to try and accelerate the refilling of storage tanks. During that time, ANRA field operations staff were reading meters and discovered two fairly significant customer side leaks.
The valves were partially reopened at noon and since that time, we’ve seen the tanks refill at a much more normal rate. The valves at the well are still partially closed to allow the system to finish refilling.
We remain at Stage 1 of our Drought Contingency Plan and continue to ask for voluntary reductions in outdoor water usage.
If the water level in the storage tanks continues to refill at the rate it’s currently going, we anticipate the system to be back at normal levels sometime Wednesday or Thursday.
When the system is completely refilled, we will open the valves back up to normal levels and perform the testing required to rescind the boil water notice.
In the meantime, please let us know if you see anything that looks like another leak so that we can investigate and address it quickly.
As always, thank you for your patience and understanding and please don’t hesitate to contact us with any questions or concerns!
As of 10 pm Sunday evening, the water system continues to use water at several times the rate at which the well can refill the storage tanks.
Our next step is going to be closing the valves almost all the way overnight tonight to allow the well some time to refill the tanks. During this time, the interconnect with Diboll will remain open and the valves at the well will not be completely closed, so you should still have a small amount of pressure for emergency water.
We fully expect this will lower pressures enough that a boil water notice will be issued, so we recommend going ahead and starting to boil your water now.
If the tanks have recovered enough to make it feasible, we intend to open the valves back up from 6 to 9am to allow everyone to prepare for work.
Our crews have already been through the system several times in the past week looking for leaks, but nothing has been found so far. We will be reading meters early this week and examining those readings to see if we can isolate any potential customer side leaks.
We will provide updates as often as possible as we try to minimize the impact of this shortage.
We appreciate your patience and understanding.
July 24, 2022
To: Prairie Grove Utilities Customers (Public Water System ID # 0030027)
Subject: BOIL WATER NOTIFICATION
Due to low water pressures, the Texas Commission on Environmental Quality (TCEQ) has required the Prairie Grove Utilities public water system (PWS ID Number 0030027) to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions.
To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes. In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
When it is no longer necessary to boil the water, Prairie Grove Utilities officials will notify customers that the water is safe for drinking or human consumption purposes. Once the boil water notice is no longer in effect, Prairie Grove Utilities will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.
If you have questions regarding this matter you may contact Mr. Chris Key, P.E., Operations Division Manager, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634.
If you wish to contact TCEQ, you may call 512-239-4691.
All Prairie Grove Utilities customers:
Operations crews have been routinely monitoring the water system. Continued high demand on the water system has depleted the water storage capacity to approximately 55%.
We are asking all PGU customers to continue to conserve water and discontinue all non-essential water use, which includes irrigation for landscaping (lawns, trees, flowerbeds, etc.), washing vehicles, washing buildings or driveways, filling or maintaining swimming pools, and water for decorative fountains or ponds (a full list of non-essential water use activities can be found on page 3 of the ANRA Drought Contingency Plan).
If high demand continues and water storage drops below 30% capacity, it may become necessary to turn off the water system for a period of time in order to maintain the water treatment system and replenish water storage capacities.
We will notify Prairie Grove Utilities customers in advance if the water system will need to be shut down as well as the anticipated duration.
Please contact our office if you have any questions.