PGU Customer Survey
To complete the 2023 PGU Customer Survey, please click below:
PGU Improvements Update
About Prairie Grove Utilities
The Prairie Grove Water Supply Corporation (WSC) was a rural water system, located approximately 0.5 miles east of the City of Diboll. Its service area extends east along FM 1818 for approximately 5 miles.
The WSC was created in 1965 to serve the Prairie Grove community, and over time, the community grew, as did the WSC. However, like many small, rural water systems, the WSC struggled to maintain its infrastructure and meet the increasing regulatory demands for water treatment. With no support staff or funding to repair the failing infrastructure, the WSC was unable to keep the system in compliance with state and federal regulations. As a result, the WSC had been subject to dozens of violations and ongoing enforcement actions.
On September 24, 2020, the WSC and the Authority entered into an operations and management agreement. As part of that agreement, the Authority began managing the affairs of the WSC, including all operational aspects of the water system.
After a unanimous vote by Prairie Grove’s voting membership, on November 23, 2020, the Authority formally began the process to acquire the WSC, confirming the community’s desire for a more stable and reliable water system.
After a 22-month regulatory process, the Authority completed the acquisition process with the Public Utility Commission of Texas (PUC). In July 2022, Prairie Grove WSC officially joined the Authority’s family of utilities, under the new name Prairie Grove Utilities.
Since that time, the Authority has restored the system to a stable operational state, with plans underway to further increase water quantity and quality, as well as upgrading water distribution lines to meet demands for this growing community.
Forms
Reports & Downloads
August 2020
The Authority submitted merger offer letter to Prairie Grove WSC
September 2020
The Authority & the WSC entered into an agreement for operations and management services
September 2020
Prairie Grove Board approved a Resolution recommending Transfer and Dissolution of the WSC
October 2020
The Authority's Board approved Resolution Supporting Transfer of Property and Assets of the WSC to the Authority
Public Notices
Boil Water Notice Rescinded (June 21, 2022)
On June 17, 2023, the Texas Commission on Environmental Quality (TCEQ) required the Prairie Grove Utilities public water system (PWS ID Number 0030027) to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes. Prairie Grove Utilities has taken the necessary corrective actions to restore the quality of the water distributed by Prairie Grove Utilities used for drinking water or human consumption purposes and has...
Read MoreBoil Water Notice Issued (June 17, 2023)
June 17, 2023 To: Prairie Grove Utilities Customers (Public Water System ID # 0030027) Subject: BOIL WATER NOTIFICATION Due to low water pressures in the water distribution system, the Texas Commission on Environmental Quality (TCEQ) has required the Prairie Grove Utilities public water system (PWS ID Number 0030027) to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc.). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions. To ensure destruction of all harmful bacteria and other microbes, water for drinking,...
Read MorePrairie Grove June Update #1
Update Saturday 12pm: Since our last post, we’ve been carefully monitoring the tank levels, and unfortunately, they’re sticking very close to the worst case forecast that we provided yesterday afternoon. If current demand levels continue, the tanks will be below 7 ft at 11pm tonight. (Tanks are full at 17 ft, and are at 11 ft at the time of this message) Safety’s built into the tank fill controls shut the system down once it gets too low. Unless something drastic changes between now and then, our plan is to shut the system down at 9pm to allow it to...
Read MoreStage 5 Drought Contingency Implementation Notice Reminder for Prairie Grove Utilities
Good afternoon Prairie Grove: It’s officially summer. It’s hot and it’s dry, and lots of folks are spending time outside using water. Unfortunately, just like last summer, that means we’re exceeding the capacity of the system to supply water. Over the past week, the storage tanks at the Sherwood Forest well have been starting each day about a half foot lower than the day before – and the problem is accelerating. As we’ve said before, even without this increased usage, the well is unable to supply enough water for needs during the day, but it is generally able to recover...
Read MorePrairie Grove Utilities Rate Increase Notice
May 30, 2023 The Angelina & Neches River Authority (ANRA) has been the official owner of the Prairie Grove water system since July of 2022. Since ANRA’s initial involvement in September of 2020, crews have made numerous repairs and fixed dozens of water leaks. ANRA has spent a significant amount of time studying and learning the water system as we planned for upgrades that will ultimately create a new water system that meets all state and federal regulatory requirements. All during this process, ANRA has been open and transparent about the ongoing deficiencies and severely degraded condition of the current...
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