General Questions about Payments for Utility Customers
No, payments cannot be taken over the phone. Payments can be made online or in-person at 2901 N. John Redditt Drive, Lufkin, Texas, 75904.
Payment is due upon receipt of your bill. To avoid a late fee, bills must be paid by the 10th of the month.
Bills are sent during the last week of each month and will be sent no later than the 31st of any given month.
If you do not receive a bill, you should contact ANRA or you can view your bill and pay online. You can also make a payment in-person at 2901 N. John Redditt Drive, Lufkin, Texas, 75904. ANRA is not responsible for bills not received by customers due to postal service delivery speed or errors.
Late fees are assessed on the 11th of the month. To avoid a late fee, mailed or in-person payment must be received by 5:00 p.m. on the 10th of the month and online payments must be made by 11:59 p.m. on the 10th of the month. ANRA is not responsible for bills not received due to postal service delivery speed or errors. If a payment is not received by the 10th of the month, even if it is postmarked by the 10th of the month, the payment is late. Late fees:
Angelina County Fresh WSD #1 – Route #1: $3.00
Angelina County Fresh WSD #1 – Route #2 & Route #3: $3.00
Holmwood Utilities: $5.00
Prairie Grove Utilities: $5.00
To avoid disconnection, payment, including late fees and reconnection fees, must be received by the 20th of the month. Disconnections take place on the 21st of the month, unless the 21st falls on a Friday or a weekend, in which disconnections will take place the following Monday. Even if payment is made on the 21st of the month, disconnections will still take place and reconnection fees will be applied to the account. Reconnection fees:
Angelina County Fresh WSD #1 – Route #1: $25.00
Angelina County Fresh WSD #1 – Route #2 & Route #3: $40.00
Holmwood Utilities: $30.00
Prairie Grove Utilities: $25.00
Contact ANRA as soon as possible to schedule a “bucket test” to determine if your water meter is working correctly. If the bucket test indicates that the meter is working properly, customers are encouraged to conduct a home water leak test.
- Shut off ALL water fixtures in your home, including faucets, toilets, water filters, appliances, irrigation system, etc.
- Locate your water meter. If the meter is still turning, then you probably have a leak. Verify that everything in your home is shut off properly before re-checking your water meter. If the meter continues to turn, then you have a leak and should contact a plumber to assist you in locating and repairing the leak.
If you cannot pay your bill due to a water leak, contact ANRA to apply for a Water Leak Adjustment. Your bill must exceed 200% of your annual water use average to qualify for a Water Leak Adjustment. To be eligible, documentation of the leak and a Water Leak Adjustment Request Form must be submitted within 30 days of the water bill mail out date as noted in ANRA records. Customers are allowed one leak adjustment per property within a 12-month period and will be credited 50% of the eligible water bill amount to their account.
If you cannot pay your bill for a different reason, contact ANRA to apply for a Hardship Agreement. Customers are allowed two hardship agreements per property within a 12-month period. The account balance due will carry over to the following month’s bill.
If you have any questions, please contact ANRA at 1-800-282-5634 or accounting@anra.org